Refund Policy

Straightforward and equitable refund terms for your confidence

Overview

At SharedNetworkSquare, we recognize that plans may change, and we are committed to having clear and straightforward refund procedures. This document details the criteria for issuing refunds for yacht charter services.

Ensure you read this document meticulously ahead of booking. Making a reservation with SharedNetworkSquare signifies your consent to the conditions outlined in these refund policies.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding processing charges

Processing Time: 5-7 working days

Processing Fee: €50 for credit card transactions

Conditions: Must be submitted via written correspondence such as email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the full charter cost

Processing Time: 7-10 working days

Processing Fee: €25 deducted from the refund amount

Conditions: Valid justification required; administrative expenses apply

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exception: Exceptional circumstances may be assessed on a case-by-case basis

Alternative: Company discretion may allow for an issuance of a charter credit

Conditions: Supporting evidence required for claims of urgent circumstances

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our highest priority. Should our certified captain determine that conditions are unsafe for sailing, we offer several alternatives:

  • Full Refund: If rebooking is unattainable, we will provide a complete refund
  • Reschedule: Transfer your charter to an upcoming date at no extra charge
  • Charter Credit: Issue a credit that is valid for one year from the original booking date

Weather Assessment Process

Weather evaluation includes:

  • Examination of wind speeds and patterns
  • Assessment of wave size and sea conditions
  • Visibility and precipitation predictions
  • Maritime advisories and warnings from authorities
  • Expert safety appraisal from our captain

Decision Timeline: Cancellation verdicts due to weather are made no later than 4 hours ahead of the planned departure.

Medical Emergency Refunds

Emergency Situations

We comprehend that unforeseen medical emergencies happen. The subsequent scenarios may be eligible for special consideration:

  • Sudden medical conditions or accidents requiring admission to a hospital
  • A relative's demise
  • Impromptu military duties or recalls
  • Compulsory juridical duties or subpoenas
  • Natural calamities influencing travel

Required Documentation

For processing emergency refund requests, the following proofs are necessary:

  • Medical attestations or hospital documents
  • A death certificate, where applicable
  • Documented military directives
  • Legal summonses or jury notices
  • Travel restrictions or emergency announcements

Processing: Any refunds for emergencies will be concluded within 3-5 business days once relevant documents are submitted.

Operational Cancellations

Mechanical Complications

In the event of mechanical failures with the assigned craft which are irreparable:

  • Substitute Vessel: Attempt to allocate a similar vessel
  • Complete Refund: Provided if substitution is not available
  • Partial Reimbursement: If the alternate vessel is differently priced
  • Extra Compensation: May be considered for inconveniences

Crew Availability

On rare occasions where the qualified crew are not accessible:

  • A reserve crew will be sought when feasible
  • A full refund in the instance the charter cannot progress
  • The opportunity to schedule for another date with no extra fee

Refund Processing

Refund Method

Reimbursements are issued back through the initial payment method:

  • Credit Cards: Cleared within 5-7 business days
  • Bank Transfers: Cleared within 7-10 business days
  • Cash/Cheque: Cleared within 3-5 business days

Processing Costs

Credit Card Arrangements

A fee of €50 for reservations canceled beyond 72 hours prior

Bank Transfer Arrangements

A processing charge of €25 for all bank transfer reimbursements

International Transactions

Extra fees might be incurred for cross-border dealings

Charter Credits

Instances for Credit Issuance

Charter credits might be granted instead of refunds given certain circumstances:

  • Last-minute cancellations (under 24 hours)
  • Cancellations due to weather
  • Voluntary changes proposed by customers
  • Unanticipated service disruptions

Credit Details

  • Validity: Usable for a year after date of issue
  • Transferability: Non-exchangeable to other individuals
  • Amount: Equivalent to the complete charter cost (exempt from processing charges)
  • Application: Applicable towards any scheduled charter
  • Expiry: Will not be extended past the 12-month limit

Partial Service Reimbursements

Service Disruptions

If services are interrupted or curtailed due to factors we can control:

  • Proportional refund in accordance with the unutilized duration
  • A credit note for an equal future charter
  • Complimentary services or preferential upgrades

Disruptions Caused by Guests

Should the charter end prematurely because of the actions or safety breaches by guests:

  • No reimbursement for the remaining time
  • Full costs will still apply
  • Possibly extra expenses may be charged

Conflict Settlement

When a refund decision is contested, the following steps can be taken:

  • Submission for a secondary evaluation by our management
  • Supplementation of additional documentation or proof
  • Approaching consumer protection bodies for an agreement
  • Legal avenues in line with the law as applicable

Procedure for Refund Application

Step 1: Get In Touch

Forward your refund claim via:

Step 2: Submission of Details

Provide the ensuing information with your application:

  • Verifiable booking identification
  • Charter’s scheduled date and time
  • Explanation for the cancellation
  • Any corresponding proofs (if necessary)
  • Your choice for the reimbursement process

Step 3: Evaluation and Completion

We will acknowledge receipt of your demand within one day. An evaluation will follow against this policy and decisions will be delivered within 48 hours. Any agreed-upon refunds will be executed within the timelines mentioned.

Crucial Points

  • All applications for reimbursements need to be lodged in writing
  • Regardless of the initial currency, refunds are issued in €
  • We strongly advise obtaining travel insurance
  • This policy is subject to amendments given a 30-day notice
  • All refunds are tied to the governing taxes and legislations

Contact Details

Should you have inquiries about refunds or wish to submit a refund request:

Refunds Department
SharedNetworkSquare Marine Services Ltd.
Marina Point
Hamburg 22587
Germany

Phone: +49 40 1234 5678
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 21, 2025

We have designed this refund policy to be reasonable and transparent. We urge you to scrutinize these stipulations thoroughly prior to booking and reach out to us should you have any questions.